Shipping policy

Where we ship

Vantage3DLab currently ships to World Wide.

The destinations available for a particular order and the applicable delivery charges are shown during checkout.

Some unusually large, heavy, fragile or commissioned pieces may require an individual delivery quotation.

Ready-made pieces

Ready-made physical pieces are normally prepared, packed and dispatched within 1–2 working days after payment has been confirmed.

If an item requires a significantly different dispatch time, this will be stated on the product page or communicated before the order is accepted.

Commissions and custom 3D printing

Commissioned and custom-produced work does not have a standard dispatch period because production time depends on the individual project.

Before committing to production, we will agree the scope of the project and provide an expected timescale.

Where a project includes digital development, physical production normally begins after the agreed design or production direction has been approved.

Any stated completion or dispatch date will distinguish between a target estimate and a specifically agreed deadline.

Delivery

Available delivery methods and charges are shown at checkout or, for unusual commissioned work, provided as part of the quotation.

Delivery estimates provided by a carrier are estimates unless we have expressly agreed a guaranteed delivery service with you.

If an order is materially delayed, lost or arrives damaged, please contact hello@vantage3dlab.com and we will investigate.

Nothing in this policy limits any rights you have where goods are not delivered within an agreed period or within the period required by applicable consumer law.

Packaging

Sculptures and display objects can contain projecting, delicate or heavily finished surfaces. We therefore package physical pieces according to their size, weight and geometry rather than using a single standard packing method.

Please retain the packaging while any transit-damage issue is being investigated.

International orders, duties and taxes

For international orders, taxes, duties or import charges may be collected during checkout where the relevant Shopify market and delivery service support this.

Where such charges are not collected in advance, the destination country's customs authority or delivery carrier may charge the recipient separately.

The treatment of duties and taxes shown during checkout takes precedence for that order.

Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you notice an error before dispatch, contact us as soon as possible. We will try to correct it, but we cannot guarantee that an address can be changed after an order has entered the carrier network.

Additional delivery costs caused by incorrect information supplied by the customer may be chargeable where permitted by law.

Digital products

Digital products are delivered electronically and do not incur physical shipping charges.

Any system requirements, file formats or other relevant compatibility information will be stated on the applicable product page where required.